Uniting Consumers, Nonprofits, Manufacturers & Artisans
Wednesday, December 12, 2018
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Shipping Information

SugarShopper offers Free Shipping* in the United States

with the exception of Hawaii, Alaska, Puerto Rico and the Virgin Islands

*Free shipping for orders over $45.00 within the Continental United States only, the following exceptions apply; very large items, some special orders and items over 50 pounds are not eligible for free shipping. These items will incur a shipping charge. SugarShopper will contact you with the current shipping rates within one business day. Shipping charges are broken down by state, city, and zip code range.

Please provide a reliable physical address to accept your package delivery. We do not ship to Post Office (PO) Boxes, Army Post Offices (APO) or Fleet Post Offices (FPOs).

  • For UPS 3 Day Select Add 10.95 per originating manufacturer
  • For UPS 2 Day Select Add 17.95 per originating manufacturer

If you order multiple items, your products can originate from multiple manufacturers. For example, if you have selected five items, you might receive five packages from five different manufacturers. You will receive complete details when the items are ordered.

Shipping & Delivery

Your order will be shipped within 5-7 business days. You will receive a shipping confirmation email with shipper tracking numbers once your order has been processed. Some orders will be shipped as separate deliveries from multiple destinations. Shipping is by standard ground. A packing slip will be enclosed in your package(s) by the manufacturer(s) for your use. The packing slip will include a list of the items ordered and shipped, your shipping information and information on how to return or exchange items.

Returns & Replacements

We are happy to assist you with returns and replacements. All returns must be authorized by SugarShopper to be eligible for a refund. You may return most new, unopened items for a full refund. Purchaser is responsible for all return shipping charges. Return shipping charges will be deducted from the refund amount.

Purchaser has ten (10) days from the date of invoice to notify Sugar of a return request. Please call SugarShopper at 505-255-4267 Monday – Friday 9 am to 5 pm (MST) for a return authorization.

If you received a damaged or defective item, we’ll ship you a replacement of the same item. Before a replacement can be issued, you must email picture of the damaged item to contact@sugarshopper.net within 24 hours of receipt of the item. SugarShopper will contact you after receipt of the photograph to arrange for a replacement item. Please contact SugarShopper at 505-255-4267 Monday – Friday 9 am to 5 pm (MST) if you have any questions regarding replacement of a damaged or defective item.

Once the return has been authorized Sugar will email you a shipping label and packing slip. Return shipping charges will be deducted from the refund amount.

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